Privacy Policy

Last Updated: June 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to safeguarding your privacy and handling your data in accordance with UK data protection laws.

Information We Collect

We collect information that you provide directly to us when you:

• Submit service request forms through our website
• Contact us via email or other communication channels
• Engage with our content or promotional materials

The types of information we collect may include:

• Your name and contact details
• Property information relevant to installation services
• Communications you send to us
• Technical data such as IP addresses, browser types, and device information

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service enquiries and provide requested information
• To schedule and complete installation services
• To maintain records of our business interactions
• To improve our website functionality and user experience
• To comply with legal obligations and protect our business interests

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or agree to communications
• Contractual necessity to fulfil service agreements
• Legitimate interests in operating and improving our business
• Legal obligations we must comply with

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Service records are typically maintained for seven years to comply with business and tax requirements.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist with business operations under confidentiality agreements
• Professional advisers including lawyers and accountants
• Regulatory authorities when legally required

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Data portability where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our contact page.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site usage. For detailed information about our cookie practices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised date at the top of this page.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the details provided on our contact page.